Returns and warranty

How courier returns work

As a consumer you have the legal right to withdraw from the contract within 14 days of receiving the products, without giving a reason; we extend this to 30 calendar days. The direct cost of sending the products back is yours: our courier return service costs 20 lei.

You can withdraw with the “Withdraw from the contract here” button in your account or on the order tracking page, with the form above, or with the withdrawal form (Annex 2 to GEO 34/2014).

1. 1. Fill in the online return form — use the form above or the one in your customer account.
2. 2. Prepare the package — products must be in the same condition they were delivered: tags attached, no signs of wear, in the original undamaged packaging, with all accessories.
3. 3. You receive an email from us with the delivery address or an Easybox return link.
4. 4. Hand the package to the courier
   • Sameday Easybox — scan the QR/PIN code you received, place the package in the drawer that opens, and close the door.
   • Classic courier — contact a courier company and send the package to the address in the email.
5. 5. Package inspection — you will be notified by email after it is received.
6. 6. Refund — including the standard delivery cost you paid, within about 3 business days of receiving the product and no later than 14 calendar days from the day you told us you are withdrawing.
   • Card — the money returns to the account it was paid from.
   • Bank transfer — the money returns to the account it was paid from.
   • Cash on delivery — the money returns to an account of your choice.

Large items

For products delivered on pallets (electric hospital beds, blood-draw chairs, examination couches, lifts, large medical furniture, etc.), the return cost is 400 lei.

Which products are eligible for return?

Products must be in the same condition they were delivered: tags attached, no signs of wear, in the original packaging, with all accessories.

The right of withdrawal does not apply to (art. 16 GEO 34/2014):

• Personalized products (engraved stethoscopes) or made to specification.
• Products sealed for health or hygiene reasons that were unsealed after delivery (stethoscope eartips and diaphragms, glucose tests, anti-bedsore mattresses, nebulizer accessories, braces worn on the skin, compression socks).
• Unsealed sterile products (compresses, dressings, medical socks, hygiene products, surgical aspirators, masks, single-use consumables, etc.).
• Cosmetic or personal-care products that are used or unsealed.

You may handle and inspect the products as you would in a shop. If a product was used beyond that, we accept the withdrawal and deduct only an amount matching its loss in value, which we justify to you in writing. Do not stick tape or labels directly on the product packaging.

Warranty

Produsele beneficiază de garanția legală de conformitate de cel puțin 2 ani de la livrare (OUG nr. 140/2021), pentru care răspundem noi, ca vânzător. Defectele cauzate de utilizarea necorespunzătoare sau de intervenții neautorizate nu constituie neconformități.

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• Diaphragms and eartips are not covered by the warranty.
• Tubing that is scratched, painted, dirty, or shows signs of improper use is not accepted.
• Cracked tubes — we assess case by case; on stethoscopes older than one year, cracks may be caused by improper use.
• Regular cleaning of the tubing to remove skin oils extends its lifespan.

Legal entities

Legal entities have the right to return only if the product shows transport damage or is defective on receipt. Contact us at info@cleverstore.ro.

Old electrical equipment (WEEE)

When you buy an electrical or electronic device from us (electronic stethoscope, blood pressure monitor, thermometer, pulse oximeter), you can hand over an old device of the same type free of charge, one for one, at delivery or by sending it back to us — tell us when you order. Electrical waste must never go in household bins: the crossed-out wheelie bin on the product means it is collected separately.

To arrange the take-back, write to info@cleverstore.ro with the order number.